InDepth
Analytics
Layered Voice Analysis: A rewarding investment for digital enterprises
Speech analytics is a key innovation that has shaped the new-age customer experience management. As an extension of its potential, speech analytics also finds...
InDepth
How can CIOs address storage challenges with blockchain?
Blockchain is gaining popularity because of the decentralized nature of the information sharing and the transparency it brings to the entire transaction. With its...
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Common ERP failures and how to avoid them
If you are charged with selecting and implementing an enterprise resource planning (ERP) solution for your organization, you face significant challenges. Key hurdles include...
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CEOs cheer as business grows in digital transformation phase
CEOs of top consumer product companies have admitted that their digital transformation programs started bringing improvement in consumer engagements resulting into business growth.
Research firm...
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Digital transformation starts reflecting in revenue growth of organizations
Investment in digital transformation initiatives has enabled some of the global organizations to improve their business revenue and cost optimization.
But there’s no specific information...
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Technology investment trends in pharmaceutical business
Technology investment is playing a central role in the digital transformation of pharmaceutical companies. Implementing mobile communications, cloud computing, advanced analytics, and the Internet...
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Technology transformation in contact center market
The technology transformation and the shifting attitudes of business leaders have brought revolutionary developments in the contact center software market.
A report states that contact center market...
InDepth
IBM misses clout in global Cloud market
Cloud computing has created a cost-effective platform for businesses to upgrade their systems and enhance the functionality at their practices, eventually simplifying their digital...