BPO

Concentrix and iEnergizer Drive Air India’s Contact Centres for Customer Support

Air India, the flagship carrier of India, has taken a significant stride in enhancing its customer service network by inaugurating five new contact centres....

Quess Announces Spilt into Three Independent Companies

Quess has decided to split the company into three separately listed companies. Quess Corp: Dedicated to Workforce Management Digitide Solutions: Focusing on BPM solutions, Insurtech, and...

Onsitego Acquires Qdigi Services from Quess Corp to Strengthen Device-Care Business

Onsitego, renowned as India’s top device-care provider, has announced its acquisition of Qdigi Services from Quess Corp, a business services provider (BPO) in India....

How Technology Deployments Can Elevate Customer Experience and Operational Efficiency

Gartner highlighted key focus areas for customer service and support leaders in 2024, as they navigate the evolving landscape of customer preferences and technological...

VFS Global to Expand Visa and Passport Services Across 142 Countries for UK Applicants

VFS Global, the world’s largest outsourcing and technology services provider for governments and diplomatic missions, is set to deploy a significant expansion of Visa...

Indian IT & Business Services Market Witnesses Steady Growth

The Indian IT & Business Services market continued its upward trajectory in the first half of 2023, reaching a valuation of $7.14 billion and...

Gartner IT Symposium/Xpo 2023 Kochi: Key Insights Shaping Future Strategies

The Gartner IT Symposium/Xpo 2023 in Kochi continued to be a hub of transformative insights as analysts from Gartner delved into pivotal predictions and...

Gartner IT Symposium/Xpo Unveils Key Insights and Predictions Shaping the Future of Tech

This week’s Gartner IT Symposium/Xpo in Kochi, India, has kicked off with a cascade of groundbreaking revelations and projections poised to reshape the tech...