BPO

Accenture will acquire Mortgage Cadence, a provider of loan origination software and electronic document management services. The company did not disclose financial details.The acquisition...

Aspect Software will acquire Voxeo, a provider of hosted and on-premise Interactive Voice Response (IVR) solutions.The company did not disclose financial details.Following the acquisition,...

Business Process Outsourcing (BPO) company Williams Lea is planning to enhance its resources in India.At present, the group employs approximately 10,600 staff across the...

Servion Global Solutions has bagged the Unified Contact Center Enterprise (UCCE) and Voice Portal (CVP) contract from Fastway Transmissions, a cable distribution company in...

Infotech Lead India: IBM has signed a contact center deal with Jet Airways.The new deal is an extension of their existing contract.As per the...

Infotech Lead India: After British Airways, Scandinavian Airlines has signed new BPO deal with WNS.As per the extension of the service contract, WNS will...

HP India has bagged a Rs 400 crore outsourcing deal from Corporation Bank.India's largest IT firm Tata Consultancy Services (TCS) and Wipro were also...

Contact center analytics market in the Asia Pacific that includes India is set to boom.Frost & Sullivan forecasts that the Asia Pacific contact center...

Infotech Lead India: Gartner has positioned Genesys, a provider of customer service and contact center solutions, as a Leader in the Magic Quadrant for...

Accenture revenue increased 1 percent to $7.2 billion for the third quarter of fiscal 2013, ended May 31, 2013.Net income decreased to $874 million...