yellow.ai, the world’s leading customer experience (CX) automation platform, has raised $78.15 million in Series C, led by WestBridge Capital along with Sapphire Ventures, Salesforce Ventures and Lightspeed Venture Partners.
yellow.ai raised $102.15 million to date.
yellow.ai enables enterprises to leverage its NLP engine and platform to build chatbots and voice bots, in 100+ languages, across 35+ channels that automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience.
The platform comes pre-integrated with enterprise applications like Salesforce, Shopify, Cisco, Avaya, SharePoint, and 100 more.
yellow.ai will strengthen its leadership in 50+ countries including India, Southeast Asia, UK, Middle East, and LatAm, and establish a strong presence in the U.S., adding 70 employees to its 500+ global headcount.
yellow.ai will deepen investments in global expansion, hiring top talent across regions, and applied R&D in hyper-automation.
