Top 3 disruptive technologies to disrupt fintech industry

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Juniper Research has listed top 3 disruptive technologies that would disrupt the fintech industry in 2017 and 2018.

# PSD2 (Payment Services Directive 2) & Open APIs (Application Programming Interfaces)
# Regtech
# Chatbots

PSD2 & Open APIs

The introduction of the revised European legislation ‘PSD2’ will redefine the payments sector as incumbents face new and increased competition. On the flip side, merchants and consumers will benefit from reduced fees and charges.

PSD2 will effectively lead to the creation of numerous third party start-ups which could undercut established players. However, an opportunity exists for co-operation between banks and start-ups; institutions may leverage their established brands in partnership with agile technology start-ups, to press first-mover advantage.


Regtech is set to see significant adoption with cost savings and time efficiencies ultimately benefitting consumers too.

Regtech will provide enhanced security for players in the finance and insurance industries facing constant regulatory changes. It will redefine how stakeholders approach the ever-more complex compliance, regulation and reporting aspects of business, vastly reducing time constraints and improving accuracy.


Chatbots or automated (script or AI-based) programs aim to converse with consumers in the same manner as traditional human to human interaction. These will provide significant cost savings, with Juniper forecasting that banking players will save around $4.4 billion annually by 2022.

“Chatbots have low barriers to entry, and are seeing increased adoption across platforms including web-browsers and messaging applications. FIs and eCommerce players will benefit increasingly over the next few years as chatbots help consumer engagement,” Research author Lauren Foye said.

Additional technologies with significant potential to disrupt, including robotics and automation, invisible payments and blockchain, are currently hindered by factors including lack of adoption and limited regulatory agreement.

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