PolyAI, a provider of enterprise voice assistants, has raised $40 million in a Series B VC funding round to expand its language agnostic voice assistant platform.
The VC funding was led by Georgian with participation from Twilio Ventures as well as existing investors (Khosla Ventures, Point72 Ventures, Amadeus Capital Partners).
PolyAI has raised $70 million to date.
PolyAI’s technology enables voice assistants to understand callers no matter how they speak. PolyAI’s platform is language agnostic, so voice assistants can be ported into different languages without the need to redevelop their underlying architecture.
PolyAI voice assistants currently serve leading firms like FedEx, Marriott hotels, and Whitbread.
PolyAI claims its voice assistants fully resolve anywhere between 40-90 percent of all incoming calls while increasing customer satisfaction scores by up to 40 percent.
PolyAI, according to the company, is a major improvement over the contact center automation offerings.
