Pasito, an AI-native workspace focused on group health, life and retirement benefits, has raised $21 million in Series A funding to accelerate product development and market expansion. The VC funding round was led by global software investor Insight Partners, with participation from Y Combinator and insurance-focused MTech Capital.
Founded to modernize benefits operations, Pasito is building agentic AI infrastructure designed to automate complex, manual processes across the benefits lifecycle. Its AI-powered workspace converts unstructured plan documents and employee census data into a unified data layer, enabling end-to-end automation across sales, quoting, marketing, enrollment, customer support and claims.
“Carriers and brokers are buried in operational debt, and employees pay the price through higher costs and fragmented, confusing experiences,” said Pauline Roteta, Founder and CEO of Pasito. “Pasito replaces that broken infrastructure with a centralized AI workspace and agents that automate the hardest work accurately, transparently and at scale.”
Pasito’s core AI agents achieve 98 percent accuracy in plan construction, compared with an industry average of 74 percent cited by LIMRA. This improvement helps eliminate hundreds of hours of manual work per group.
Pasito also offers pre-configured engagement agents that generate benefits guides, microsites, highlight sheets, personalized recommendations, plan comparisons, sales materials, customer support responses, translations and omnichannel communications, reducing weeks of work to minutes.
Pasito has reported rapid adoption across the U.S. benefits ecosystem. Its customer base includes carriers such as Reliance Matrix and New York Life, consulting firms including OneDigital and Daybright Financial, as well as retirement advisors and recordkeepers.
Over the past year, the company said it has scaled annual recurring revenue by 50x, expanded deployments across thousands of employers and become a core operating platform for large carriers and brokerages.
“Pasito is doing for insurance and group benefits what AI-first companies have done for the legal industry,” said Alexandra Lundin, Vice President at Insight Partners. “They have built an AI-native workspace that re-architects how work gets done in an industry that urgently needs modernization.”
With the new funding, Pasito plans to invest further in engineering to scale its agentic AI infrastructure and expand automation across additional product lines and workflows. The company also intends to grow its forward-deployed teams to work directly with carriers, brokers and employers on high-value custom workflows, while expanding sales and marketing to meet rising enterprise demand.
“Pauline and her team are applying AI to automate what has long been a manual and error-prone process for insurers and brokers,” said Brian McLoughlin, Partner at MTech Capital. “From quoting to claims, Pasito is transforming how benefits workflows are configured and delivered.”
Looking ahead, Pasito aims to enable clients to build proprietary AI agents within its workspace, launch fully white-labeled experiences and extend automation across the full benefits lifecycle, further reshaping how employee benefits are managed and delivered.
THASNIYA VP
