Contact center solutions firm Carbyne raises $56 mn in VC funding

Carbyne, a provider of emergency contact center solutions, has raised $56 million in Series C funding — co-led by Cox Enterprises and Hanaco Growth Fund.
VC funding for tech
New investors include Valor Equity Partners, General Global Capital, TalC, and Sandiip Bhammer. Existing investors include Founders Fund, FinTLV, Elsted Capital Partners, and former CIA Director General David Petraeus.

Carbyne has raised $128 million to date.

Carbyne said the Series C funding follows a 400 percent increase in U.S. revenue and a 185 percent jump in total contract value over the past 12 months.

This investment in Carbyne will allow the company to accelerate the digital transformation of mission-critical operations and government service centers primarily in the USA.

Carbyne will invest in emerging technologies, building AI and NLP-based capabilities into its APEX platform with the support of top-tier technology partners.

Carbyne recently secured several large multi-year contracts, including agreements with the city of NewOrleans, Louisiana for its APEX platform, Volusia County, Florida for its Universe platform, and GlobalMedicalResponse(GMR) for both its Bridge Desk & APEX products.

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