Tag:

Ovum

IT buyers look for stability and ways to prepare for next 5 years in business cycle in 2013

Infotech Lead Asia: Jens Butler, principal analyst, IT Services at Ovum, says IT buyers will be looking for stability and ways to prepare for...

Total contract value of IT services market dip by third in Q3: Ovum

Infotech Lead America: The IT services market has suffered a blow as total contract value (TCV) dropped by a third in 3Q12 to its...

BYOD picking up in emerging markets including India: Ovum

Infotech Lead Asia: BYOD is picking up in emerging markets including India, according to Ovum. Across 17 markets, 57.1 percent of full-time employees engage...

Social media monitoring within customer service function to grow 21% CAGR in next 5 years

Infotech Lead Asia: Social media monitoring within the customer service function will grow 21 percent CAGR in the next five years. The growth is significant...

Ovum research on bring-your-own-device (BYOD) phenomenon

Infotech Lead Asia: The bring-your-own-device (BYOD) phenomenon has entered the mainstream, with nearly 70 percent of all smartphone-owning professionals now using their personal device...

IT spending by wealth management industry to touch $35 billion by 2016

Infotech Lead America: Wealth management industry will spend $35 billion in IT by 2016. Ovum said there will be heavy investment in digital channels. APAC’s high...

Number of outsourced home agents will double by 2015

image source The number of outsourced home agents will double by 2015 thanks to innovations around security, vertical market expansion, and forays beyond the traditional...