Tag:
Ovum
Contributed
IT buyers look for stability and ways to prepare for next 5 years in business cycle in 2013
Infotech Lead Asia: Jens Butler, principal analyst, IT Services at Ovum, says IT buyers will be looking for stability and ways to prepare for...
Contributed
Total contract value of IT services market dip by third in Q3: Ovum
Infotech Lead America: The IT services market has suffered a blow as total contract value (TCV) dropped by a third in 3Q12 to its...
Networking
BYOD picking up in emerging markets including India: Ovum
Infotech Lead Asia: BYOD is picking up in emerging markets including India, according to Ovum. Across 17 markets, 57.1 percent of full-time employees engage...
Contributed
Social media monitoring within customer service function to grow 21% CAGR in next 5 years
Infotech Lead Asia: Social media monitoring within the customer service function will grow 21 percent CAGR in the next five years.
The growth is significant...
Contributed
Ovum research on bring-your-own-device (BYOD) phenomenon
Infotech Lead Asia: The bring-your-own-device (BYOD) phenomenon has entered the mainstream, with nearly 70 percent of all smartphone-owning professionals now using their personal device...
IT Use
IT spending by wealth management industry to touch $35 billion by 2016
Infotech Lead America: Wealth management industry will spend $35 billion in IT by 2016.
Ovum said there will be heavy investment in digital channels.
APAC’s high...
BPO
Number of outsourced home agents will double by 2015
image source
The number of outsourced home agents will double by 2015 thanks to innovations around security, vertical market expansion, and forays beyond the traditional...