Tag:

contact center

Benefits of Siebel CTI integration for Cisco Contact Center Works

Customer service is paramount in today's business world, and Cisco Contact Center workers are the front-line agents responsible for making sure that customers get...

8×8 removes Dave Sipes from CEO job

8x8, Inc., a provider of a cloud communications platform that integrates unified communications and contact center software, has removed Dave Sipes from the role...

Genesys leads in contact center applications software market

Genesys has been ranked first for 2020 market share in the IDC Worldwide Contact Center Applications Software Market Shares 2020 report, placing first in...

8×8 named a Challenger in Gartner Magic Quadrant for Contact Center as a Service

8x8, a leading cloud communications platform, has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service. This...

Technology transformation in contact center market

The technology transformation and the shifting attitudes of business leaders have brought revolutionary developments in the contact center software market. A report states that contact center market...

How contact center technologies help to improve customer experience

The invasion of digital devices and internet has changed consumer habit in the recent years. They now demand customer service on the channels they...

Avaya IP Office Contact Center 10: facts to know

Avaya today announced Avaya IP Office Contact Center 10, a new version of the company’s contact center platform for mid-size businesses. Avaya claims that IP...

Contact center outsourcing services revenue in LATAM seen at $13.33 bn 2021

The contact center outsourcing services market in LatinAmerica attained $10.05 billion in revenue in 2015, and is expected to reach$13.33 billion in revenue in 2021, according to...