Tag:

chatbot

HDFC Bank’s ‘Eva’ becomes India’s smartest chatbot

Artificial Intelligence (AI)-based chatbot 'Eva' -- built for HDFC Bank by Bengaluru-based Senseforth AI Research -- has successfully addressed over 2.7 million customer queries...

Things to learn from OCBC Bank’s chatbot initiative

The banking industry is one of the verticals leveraging chatbots effectively for customer relationship management. A Forrester survey shows that 57 percent of firms globally...

Use of chatbot as a marketing tool is growing

The use of chatbots in customer relationship management is growing rapidly, and many marketers plan to launch a branded chatbot in 2017. Chatbots are proliferating...

Tata Capital unveils AI-based online Chatbot 

Tata Capital has unveiled its Artificial Intelligence (AI) based online Chatbot that provides response to online queries around its financial services products. The AI technology-based online Chatbot, which...

Use of chatbot/automated assistant in customer service growing in America: survey

Preference for using a chatbot or an automated assistant for customer service interaction is growing, a recent survey showed. The 2016 Aspect Consumer Experience Index...