Tag:

Call center

Amazon may close call centers boosting remote working

Amazon.com Inc, the world’s largest online retailer, is planning to close several call centers in the United States in a move toward remote working,...

LG Electronics to expand cloud-based call centres amid pandemic

LG Electronics said it will expand cloud-based call centres to offer better customer care services and protect its workers from the coronavirus outbreak. LG Electronics...

Voicesense AI-based call center solution throws down a challenge to competitors

Voicesense, a provider of speech analytics and call center solutions, has announced predictive analytics-based enhancements to its call center offering. In this new version, Voicesense...

Fake call centers making INR 10 million per day busted in Maharashtra

In a massive operation, police busted at least three call centres in Mira Road locality and detained over 750 people allegedly threatening US and...

Trump uses Indian accent to mock outsourced call center

Republican presidential candidate Donald Trump adopted a fake accent to punctuate the punchline of a story mocking a credit card company worker at an...

How IT improved call center performance

IT deployments at contact centers or call centers are boosting both the performance of agents and revenue of their enterprise clients. According to call center...

Firstsource BPO employees dip to 31,872 as it shuts down 2 centers in India

Infotech Lead India: BPO major Firstsource Solutions’ employee strength reduced to 31,872 in the fourth quarter of FY 2013 against 31,902 in Q3 FY...

Vocollect Voice helps Jordano’s achieve 93% reduction in order errors

Infotech Lead America: Jordano’s, a California foodservice and beverage organization, has achieved 93 percent reduction in order errors (up to 99.995 percent picking accuracy)...