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Aspect Software

Aspect CXP 17 offers Natural Language Understanding capabilities for better customer service

Aspect Software announced Aspect CXP 17, the latest iteration of CXP, which offers Natural Language Understanding (NLU) capabilities for improved customer service chatbots and...

Aspect Software India names Manish Bajaj as country manager

Aspect Software announced the appointment of Manish Bajaj as country manager – India and Middle East. Manish Bajaj will be responsible for the growth and...

Aspect offers workforce optimization for contact centers

Aspect Software announced the general availability of enhanced Aspect EQ Workforce Optimization (WFO) 8.2. The EQ Workforce Optimization (WFO) 8.2 is available with newly added...

Aspect Software’s Sanjay Gupta gets additional role

Aspect Software today announced leadership changes in Asia Pacific region. Sanjay Gupta will be the head of Cloud Business - Asia Pacific and Middle East. He is also the managing director of India and Middle East. Aspect Software has promoted Shilpi Puri to senior director, Strategic Alliances and Partnerships, Asia Pacific and...

Aspect Software unveils new customer experience platform

Aspect Software announced the release of its customer experience platform, the Aspect CXP 15. In a press statement, the company said the release adds advanced...

Aspect Software to buy LinguaSys

Aspect Software today announced the acquisition of technology assets of LinguaSys, an interactive text response (ITR), and natural language user interface provider. The main strategy...

Aspect Software to acquire tech assets of LinguaSys

Aspect Software announced its deal to acquire the technology assets of LinguaSys, an Interactive Text Response (ITR), and natural language user interface provider. The strategy...

Aspect Software and LiveVox deliver combined contact center solutions

Aspect Software and LiveVox have announced that Aspect EQ Workforce Management is now available directly from LiveVox in the Aspect Cloud and pre-integrated with...