Wipro wins major IT services deal from Nokia

IT software major Wipro has signed an agreement with telecommunications major Nokia to overhaul its employee service desk and provide real-time IT support to a global network of workers.
Wipro job in IndiaWipro, as part of the agreement, will build a bespoke artificial intelligence (AI)-powered, cloud-based solution for Nokia’s workforce including around 86,700 users globally in 130 countries of operations.

The solution aims to improve the worker experience by providing highly available, modular, secure, and automated services.

“Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalised support, allowing them to better leverage technology and deliver better value to their customers,” Vinay Firake, Sr VP & MD Nordics, Wipro, said in a statement.

Designit, a Wipro company specialising in user experience strategy and implementation, will conduct user research to ensure personalised assistance is offered to employees at the right time, the IT firm said.

This project will result in the creation of an experience-driven, omni-channel, and always-on global service desk, which will provide employees with highly flexible and secure services to empower them to effectively navigate a hybrid work environment, it added.

“A key pillar is a modernised remote support concept that uses the latest technologies to provide seamless, secure, and efficient support, regardless of location, device, or network,” said Marije van Donk, VP, Head of User Experience, Nokia.

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