As per the 10-year contract, Wipro will be responsible for providing managed services to significantly enhance customer experience and satisfaction through the use of IT.
Though initially envisaged for T2, Wipro will begin the transition by taking over IT services in the current terminals at CSIA which is expected to commence from April 1, 2013.
For T2, Wipro will assist in the preparation of IT related Standard Operating Procedures and work with MIAL during the testing and trial phase of the IT systems prior to managing all the IT services for the iconic new terminal.
MIAL is implementing a master plan to build an integrated terminal, T2, designed to cater to 40 million passengers annually. It will be a four level integrated terminal with an area of around 4,39,000 sq. mts and will include new taxiways and apron areas for aircraft parking.
Rajeev Jain, CEO, MIAL, says T2 is an iconic terminal. The changes that this exercise will bring to CSIA will help raise it to global standards, equipping it with technology that is currently present at top airports across the world.
Anand Sankaran, senior vice president – Wipro Infotech and Global Infrastructure Services, says this engagement with MIAL adds strength to its existing Airport and Infrastructure Practice.