Wells Fargo, NCR collaborate to drive retail banking innovation

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Wells Fargo collaborated with NCR Corporation to create the next generation of technology that drives customer engagement.

Wells Fargo is a community-based financial services company with $1.7 trillion in assets.

As part of the agreement, NCR and Wells Fargo will establish a team, focused on research and development in ATM and retail banking customer experience.

“Aligning our development strategy with NCR allows us to shape the future of technology in our stores and ATMs to benefit Wells Fargo customers,” said Jonathan Velline, head of ATM Banking and Store Strategy for Wells Fargo.

“We have a long history of innovation, and we expect this collaboration with NCR to add to our legacy, deliver the next generation of technology in our physical channels and further enhance customer experience,” Velline continued.

In March, Africa’s Access Bank enhanced its ATM portfolio with NCR’s SelfServ ATMs to improve speed of service, reduce downtime and enhance customer experience.

The bank installed NCR’s SelfServ 34 Cash Deposit ATM in its ATM networks. This solution serves customers with a wide range of transactions like cash deposit and bill payment and can scale to checks deposit.

NCR also delivered SelfServ 34 Dual Dispenser ATMs which can handle high transaction volumes that makes Access Bank available to customer at all times.

The Georgia-based NCR reported first quarter revenue of $1.44 billion, down 2 percent year-over-year, reflecting a decrease in hardware revenue.  Meanwhile, software and services revenue boosted growth.

The company revised up its overall revenue forecast for 2016. It now expects revenues to be in the range of $6.25 billion to $6.35 billion, up from $6.1 billion to $6.2 billion forecast earlier.