Wallbox, an EV charging and energy management company, has selected Talkdesk as its contact center solution provider.
Wallbox selected the Talkdesk solution as part of a digital transformation for their contact center, improving both agent engagement and customer experience (CX).
Talkdesk CX Cloud, a customer experience solution, will provide a cloud-based contact center platform that can grow with the company as it continues to expand and innovate.
Talkdesk Workforce Management will allow Wallbox contact center leaders to make staffing and scheduling decisions aimed at creating the most supportive and engaging agent experience for their front line customer support team.
Talkdesk Virtual Agent will ensure that customers can get help whenever they need it – no matter their geographic location, time of day, or preferred language.
Talkdesk for Salesforce will enhance opportunities for personalized engagement across channels, empowering Wallbox agents to support customers with increased efficiency.