Verint Systems is set to acquire Kana Software for $514 million in cash.
Kana Software provides customer service solutions on-premises and in the cloud.
The acquisition is part of Verint’s Actionable Intelligence strategy.
The collective solutions from Verint and Kana would enable organizations worldwide to implement a single-vendor suite to help transform customer engagement.
“We believe that acquiring Kana would allow Verint to offer a holistic customer engagement strategy powered by Actionable Intelligence, providing significant value for our customers and partners,” said Dan Bodner, CEO of Verint.
As part of the deal, Kana would bring its approximately 900 customers to Verint, which already has the benefit of more than 10,000 customers worldwide.
A combined Verint and Kana offering would help forward-thinking organizations analyze customer and employee experience data to design and implement customer-centric business strategies that unite people and processes across the enterprise.
Verint and Kana customers will benefit from continued investment in existing solutions as planned, as well as from the larger R&D operation the combined company would offer.
Further, the companies expect that the convergence of the solution set over time would create benefits for the joint Verint-Kana customer base through innovative software and services that would help existing as well as new customers optimize customer engagement. In the meantime, customers should continue to expect support and services, as well as license additional software, in the usual way.