Union Home Mortgage, a mortgage banking company with over 150 branches across the U.S., has selected the Black Knight MSP loan servicing system to support its servicing operations.
Black Knight said the solution helps the mortgage firm to enhance the customer experience, boost operational efficiencies and manage regulatory requirements.
Union Home Mortgage also uses Black Knight Servicing Digital solution, which gives customers self-service access to customized, timely information about their mortgages and homes. Customers can make mortgage payments and explore opportunities for home equity products, refinancing and more using web or mobile interface.
For support representatives, Black Knight Customer Service solution provides a detailed, holistic and timely view of the key information needed to deliver exemplary service at the point of customer contact.
Union Home Mortgage will add Black Knight’s default solutions to reduce cycle times, cut operating costs and improve efficiencies for nonperforming loans. It will use data and analytics solutions from Black Knight, including the Actionable Intelligence Platform and Black Knight McDash industry reports.