Infotech Lead Asia: IDC has shared top 10 IT trends for manufacturing industry in 2013.
“Looking ahead, successful companies will drive alignment between the service organization and IT to create a ‘digital thread’ that connects service to other enterprise functions for increased speed and accuracy of content delivery and decision making,” said Sheila Brennan, program manager, IDC Manufacturing Insights.”These companies will also define metrics that measure the improvement in service efficacy that this alignment delivers.”
The Top 10 Predictions for 2013 are:
Prediction 1 – Service Excellence Gets Better Seat at Corporate Strategy Table
Prediction 2 – Companies Leverage Smart Technologies for Service Excellence
Prediction 3 – Companies Recalibrate Maintenance Strategies
Prediction 4 – Design for Serviceability Practices are Adopted
Prediction 5 – Service Information Delivery Grows in Importance
Prediction 6 – Stale Warranty Initiative Returns Diminish; Transformative Action Will be Needed
Prediction 7 – OEM Service Organizations will Explore BPO Options
Prediction 8 – Automotive Industry Accelerates Investments in Telematics for Service
Prediction 9 – Opportunities will be Difficult to Realize in “Connected/Smart Vehicles”
Prediction 10 – Companies Begin to Adopt a Holistic Approach to Service
