Tech Mahindra announced its deal with Bank of Baroda to deploy digital solutions to enhance customer experience.
Tech Mahindra has set up a Centre of Excellence (CoE) for the bank’s Contact Centre to equip them with new-age solutions to meet customer requirements.
The contract is aimed at digitally enhancing the operations of Bank of Baroda through the deployment of multiple digital solutions in a single model at Contact Centre.
Tech Mahindra will provide its technical and software capabilities to digitalize operations at Contact Centre through solutions like speech analytics, quality monitoring tool, knowledge management portal, conversational Interactive Voice Response (IVR), BOT based training tools, among others.
