Deutsche Telekom today said its systems solutions unit T-Systems will deploy Sugar from its data centers in Germany and resell the cloud-based CRM solution and services to enterprise customers in Germany, Austria and Switzerland.
SugarCRM is available from T-Systems all around the world but the initial sales focus will be placed on Germany, Austria and Switzerland.
SugarCRM, a customer relationship management solutions vendor, captures customer data via standard interfaces to other company IT services such as merchandise management systems, ERP software and shop systems.
T-Systems offers the CRM services from a private cloud complying with Germany’s stringent privacy regulations.
If required, T Systems will implement and operate the SugarCRM solution on the customer’s premises, said T-Systems in a statement.
“SugarCRM’s partnership with T-Systems addresses a genuine demand to offer a flexible, enterprise-class CRM platform that can be rapidly deployed,” said Clint Oram, co-founder and CTO at SugarCRM.
T-Systems will be responsible for marketing, operation and consulting for the joint service. In addition, it cooperates in individual cases with integration partners to advise customers on issues such as system design and implementation.
“With SugarCRM we are adding another intuitive SaaS service to our portfolio. And we offer all this to our customers from a single source: We advise, sell and operate the CRM solution reliably from the secure German cloud,” said Frank Siemon, responsible for cloud partnerships with ISVs (independent software vendors).
