8×8 announced that Swim England, the governing body for swimming in England, has deployed 8×8 XCaaS (eXperience Communications as a Service) at its contact centres.
Previously, Swim England’s three contact centres, responsible for enquiries related to awards, teacher training, and membership, operated through an on-premises legacy ISDN platform.
Swim England will gain from 8×8 XCaaS solution that could be quickly implemented to ensure there was no disruption of service and would support its employees working remotely.
Swim England chose 8×8 XCaaS, an integrated cloud contact centre, voice, team chat, video meetings, and CPaaS embeddable APIs solution, for its functionality, ease-of-use, and content-sharing capabilities.
The ability to use 8×8 Work’s enterprise voice, video meetings, and team chat capabilities seamlessly from a computer, mobile device or web browser enabled Swim England’s employees to work from anywhere, communicating with the public and collaborating easily with colleagues, all from the same app.
Additionally, 8×8 service plans come standard with unlimited domestic and international calling, which eliminated the need to provision and pay for employees and contact centre agents’ expensive monthly mobile phone contracts. As a result of implementing 8×8, Swim England’s monthly platform operating costs were reduced by 35 percent.
Kalpesh Parmar, Head of IT at Swim England, said: “We had been relying on our legacy solution for many years, and knew it was time for a change. The necessity of remote work accelerated our digital transformation plans and our move to the cloud much more quickly than anticipated.”
Jamie Snaddon, Managing Director, EMEA at 8×8, Inc., said, “Companies, both in the public and private sector, will continue to make purposeful shifts towards cloud-first communications environments, such as 8×8 XCaaS, removing siloes, improving employee and customer engagement, and reducing costs.”
