Stanz Foodservice, a regional foodservice distributor in South Bend, Ind., will be using NCR Power Mobile to improve its ordering process.
The mobile-enabled customer relationship management application will allow Stanz Foodservice’s customers to place orders using their own mobile devices and track the ordering process while on the go.
Stanz Foodservice’s customers and sales representatives will gain from improved visibility during the ordering process. They can access real time status updates on product data, promotions, new item lines and the ability to track order status from point of entry through delivery and payment.
NCR will integrate Power Mobile with other NCR enterprise software in use at Stanz Foodservice, including Power Enterprise, Power Warehouse, Power Buy, Power Net and Power Sell.
Mark Harman, president of Stanz Foodservice, said: “Our customers are younger professionals who expect mobile engagement with their providers. NCR Power Mobile will help us be first in our markets to deliver on these expectations while still offering more traditional ordering options through Power Net and Power Sell.”
Since both customers and representatives can place and search orders, research product details, access product content such as images, videos, sales sheets, and other online content, it is expected that there will be an increase in average order size and customer loyalty.
“NCR Power Mobile will give the flexibility to manage their purchases using any channel, device or location most convenient to them,” said Todd Michaud, global vice president and general manager, Global Enterprise, Merchandising and Supply Chain Solutions at NCR.
