SAP has released the SAP ONE Support launchpad, offering a single user-centric support entry point for all SAP customers and partners and for all SAP solutions.
The business software company said the launchpad, the latest enhancement to the SAP ONE Support program, can be personalized for each user’s technology and product needs. It’s designed to deliver a better support experience for on-premise, cloud and hybrid environments.
The central location can give access to users to all the support and materials. Earlier, if the user’s applications were deployed in a hybrid environment, accessing all service and support applications and information required working through multiple portals and access points.
SAP said the launchpad personalizes the support environment for each specific user by providing context-specific access to service and support applications immediately upon logging in.
The launchpad takes into account several aspects of each user’s personal profile, usage history and business role, while presenting the information and application services through an intuitive user interface model. The information appears in a customizable, tile-based display.
Helmut Fieres, senior vice president, Service and Support Infrastructure, Global Service and Support, SAP, said: “We use personal user profiles and activity history to know and present what the users need most often. We guide the users with in-application support to help them grow their knowledge and capabilities, along with proactively offering help if their activity indicates they may need it.”
Pommer, E.ON Business Services GmbH. said: “In the context of optimizing our application portfolio, the SAP ONE Support launchpad’s proactive and personalized approach gives me the confidence that my teams are getting the right support required for their specific tasks.”
The company is offering SAP ONE Support launchpad to all S-users and subscribers to maintenance services from SAP. The personalized tile-based user interface in the launchpad will be available beginning April 30, 2015, for users of the SAP HANA Enterprise Cloud service and solutions from SuccessFactors, an SAP company.
The company will offer access to other products and deployment environments to the SAP ONE Support launchpad later in 2015 and in early 2016.