Salesforce to buy field service co ClickSoftware for $1.35 bn

Salesforce is set to acquire privately held field service company ClickSoftware in a deal valued at $1.35 billion in cash and stock.
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The deal could help Salesforce compete with Microsoft. Microsoft acquired field service software company FieldOne in 2015.

Salesforce recently purchased data visualization software company Tableau for more than $15 billion.

Salesforce already offers tools for dealing with field service, which involves keeping track of employees heading out to perform maintenance for customers.

Salesforce Field Service Lightning, built on Service Cloud, uses the latest in dispatching, mobile workforce empowerment and IoT technologies to empower companies to connect their entire service workforce on a single, centralized platform, Salesforce said in a statement on Wednesday.

ClickSoftware, founded in 1997, has 829 employees listed on LinkedIn. The company’s customers include Bosch and Vodafone.

U.S. private equity firm Francisco Partners bought ClickSoftware in 2015 for $438 million and delisted it from Nasdaq.

This would be the second significant deal by Salesforce in Israel since July 2018 when it paid $850 million for Datorama, a cloud-based artificial intelligence marketing platform.