Salesforce, the leader in CRM, has been ranked the #1 CRM provider by the International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.
This is the ninth consecutive #1 CRM ranking for Salesforce.
Salesforce grew its market share position and increased its revenue growth. The report said Salesforce is the market share leader in IDC’s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications.
“In this digital work-from-anywhere era, companies need to adapt their business models to address customers’ evolving needs,” said David Schmaier, President and Chief Product Officer, Salesforce.
In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in Asia-Pacific (including Japan), Latin America, North America, and Western Europe.