RingCentral to buy Connect First to enhance Customer Engagement business

RingCentral is set to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.
RingCentral at a trade eventASPCA, Carnival Cruise Line, Party City, PBS, United Way, and business process outsourcers (BPOs) for large service providers such as Charter Cable, Comcast, and SiriusXM, are some of the customers of Connect First’s platform.

Geoff Mina is the founder and CEO of Connect First. RingCentral did not reveal financial details of the deal.

RingCentral aims to enhance Customer Engagement business that will include RingCentral Contact Center for inbound communications and Workforce Optimization (WFO), RingCentral Engage for digital customer engagement, and Connect First for outbound/blended customer interactions.

Jim Dvorkin, senior vice president, Customer Engagement, RingCentral, said: “Acquisition of Connect First complements our current Customer Engagement portfolio and will provide transformative and differentiated customer experiences.”

RingCentral has recently closed the acquisition of Dimelo, a digital customer engagement platform. Dimelo’s global customers include Allianz, AXA, BNP Paribas, ENGIE, Orange, Telenor, among others.

RingCentral earlier said its revenue increased 33 percent to $174 million in the third quarter of 2018. RingCentral’s software subscriptions revenue increased 32 percent to $158 million in Q3.

RingCentral said it will be expecting full year revenue of $664-$667 million, representing annual growth of 32 percent against prior target of $649-$656 million and annual growth of 29-30 percent.

RingCentral said it will be expecting software subscriptions revenue of $606 to $608 million, representing annual growth of 30-31 percent, in 2018 against previous target of $595 to $600 million and annual growth of 28-29 percent.

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