Rimini Street has introduced two online tools designed to assist Oracle and SAP clients in discovering and unlocking substantial cost savings within their existing ERP investments.
By opting for Rimini Street, clients have saved over $7 billion while enjoying more responsive, superior software support and a mutually beneficial partnership that drives their operational achievements.
Typically, Oracle and SAP generate profit margins exceeding 90 percent from their annual software support, implying that a small fraction, less than 10 percent, of their clients’ fees is allocated to providing services. Consequently, this often results in significant service gaps, particularly concerning support for custom configurations and tailored code, which are prevalent among numerous Oracle and SAP licensees.
Over time, both Oracle and SAP arbitrarily reduce the range of services available for a specific release level, yet they continue charging the same or higher fees as when full support was offered for that release. Additionally, they aggressively advocate for upgrades and migrations to their latest product releases, despite the potential lack of benefits for individual clients.
For those who adhere to the vendor’s prescribed roadmap, the overall cost of owning an ERP system typically escalates, regardless of whether they choose to upgrade or maintain operations on their current release.
Rimini Street provides an annual support solution to help its Oracle and SAP clients reverse this expensive, systemic challenge by offering an immediate 50 percent savings on annual support fees and these other key benefits:
# Named, dedicated primary support engineer with an average of 20 years of experience backed by hundreds of engineering talent around the world
# Guaranteed 10-minute response to priority cases, with an average of less than two minutes, to address and resolve issues faster, 24/7/365
# Support for customizations at the same level as vendor-delivered code
# Guaranteed 15 additional years of support from time of contracting to extract maximum value of existing ERP release
# Risk avoidance related to system upgrade and migration challenges
“Industry analysts estimate most companies spend around 90 percent of their IT budget on daily operating expenses, leaving only 10 percent for investment in innovation. Rimini Street can help significantly reduce that 90 percent to 60 percent with its service solutions, enabling clients to refocus more money, staff and time towards strategic initiatives and projects,” said Seth A. Ravin, CEO, president and chairman, Rimini Street, Inc.
Rimini Street has shared success stories of Oracle and SAP clients who have achieved significant cost savings in their ERP investments.
HCX Technology Partners, a digital business solutions provider based in the Philippines, manages a substantial number of perpetual Oracle PeopleSoft licenses for its clients. By partnering with Rimini Street, HCX was able to reduce the size of their production support team and redirect their resources towards strategic and development projects. Crisela de Jesus, the department head of HCM and CRM solutions at HCX, highlighted the positive impact of Rimini Street in achieving this outcome.
NIBCO, a prominent manufacturer of flow-control solutions with a long history dating back to 1904, experienced substantial savings by choosing Rimini Street for their SAP support maintenance. This decision enabled them to extend the lifespan of their SAP system and avoid unnecessary expenses on upgrades. Jeff Miller, the director of business relationship management at NIBCO, emphasized how the savings made through Rimini Street allowed them to allocate funds to acquisitions and the development of new products, thereby fueling the growth of their company.
David Rowe, chief product officer and executive vice president of global transformation at Rimini Street, invited all companies utilizing Oracle and SAP to leverage their Savings Calculators.
David Rowe highlighted that the benefits of switching to Rimini Street go beyond the 50 percent reduction in annual support fees. The savings also encompass avoiding forced upgrades solely to maintain full support, receiving support for customizations at no extra cost, and benefiting from more efficient support processes.
