Rimini Street announced that Philippine Airlines has switched to Rimini Street Support for its Oracle E-Business Suite, Fusion Middleware and Database software.
The airline made a strategic decision to move to Rimini Street to address the challenges faced by the commercial aviation sector as a result of the global pandemic.
The airline aims to accelerate key digital innovation projects that support the growth of its business including modernizing its cargo system, integrating its mobile and remote capabilities for more efficiencies and launching its passenger analytics for improving its Know Your Customer program.
“We needed a partner to help us optimize our resources – including time, money and IT personnel – and drive collaboration and efficiency across the company in a more cost-effective manner. Rimini Street was that proven partner of choice,” said Wilson Go, chief information officer at Philippine Airlines.
Philippine Airlines has received a Primary Support Engineer with an average of 20 years’ experience in the client’s enterprise software and backed by a team of functional and technical engineers. Clients also benefit from Rimini Street’s service level agreements of 10-minute response times for critical Priority 1 cases and 15-minute response times for Priority 2 issues.
“Rimini Street’s client-focused, expert-led support services enable organizations to extract the most value from enterprise software and applications to optimize processes, drive cost efficiencies and help achieve business growth,” said Andrew Seow, group vice president and regional general manager, Southeast Asia and Greater China, Rimini Street.