Perth airport to use Amadeus cloud to improve check-in system

Perth Airport said it adopted Amadeus cloud technology called Airport Common Use Service (ACUS) to improve passenger experience and drive cost savings.

Under the long-term partnership, ACUS will help to handle check-in and boarding using tablets and mobile devices.  This is expected to result in a 26 percent reduction in passenger processing costs to airlines.

Airlines can use the platform from a desktop computer, laptop or mobile device. It enables passengers to be checked-in and boarding passes to be printed from any location.

“As Australian airports continue to handle ever increasing numbers of passengers and aircraft movements, their adoption of innovative technology solutions will help in providing a better experience for passengers while also meeting the operational needs of their airline customers,” said Caroline Wilkie, chief executive officer, Australian Airports Association.

Ground staff will also be able to handle passenger processing for multiple airlines at the same time from any gate or terminal and from any device.

Rowan Chalmers, Perth Airport executive general manager operations and customer experience said that this partnership will put Perth Airport in a more proactive, reliable and flexible position when it comes to the check-in process.

This agreement marked Amadeus’ continued expansion of its airport IT business in the Asia Pacific region, with Perth Airport its first customer in Australia.

The funding for the technology was taken from the Perth Airport’s AUD$1 billion overall transformation of infrastructure. The latest development was followed by the implementation of ACUS at Australia’s Innsbruck Airport.

In July, Amadeus has bought Accenture’s airline industry technology solutions Navitaire for  $830 million.

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