Oracle Retail Release 16 powers Dubai Duty Free with the support of TCS

Oracle and Dubai Duty FreeBusiness technology major Oracle announced that Dubai Duty Free has upgraded to Oracle Retail Release 16.

Dubai Duty Free, which is employing almost 6,000 people, achieved sales turnover of $1.85 billion in 2016 after recording first-year sales of $20 million in 1983.

Dubai Duty Free currently operates some 36,000 sqm of retail space at Dubai International Airport and 2,500 sqm at Al Maktoum International that will grow in line with the massive development plans of Dubai South, which ultimately cover some 80,000 sqm of retail.

“Dubai Duty Free incorporates Oracle Retail solutions that reflect the retail expertise, knowledge, and understanding that we need as our business continues to grow,” said Ramesh Cidambi, chief operating officer of Dubai Duty Free.

Dubai Duty Free completed its upgrade of Oracle Retail Merchandising System, Price Management, Invoice Match, Sales Audit, Warehouse Management, Store Inventory Management and Retail Insights from Release 12 to Release 16 in less than 8 months. The upgrade project also included interfaces to e-commerce, the point-of-sale system, warehouse automation and the Oracle E-business suite.

Oracle said the new functionality of Release 16 will increase user productivity through exception-based retailing, persona specific dashboards, operational efficiencies, and widespread mobility. Additionally, the new technology allows click and collect with accurate inventory visibility and best-in-class processes with Oracle Commerce and Oracle Retail.

Tata Consulting Services (TCS) was IT services provider to ensure the project was delivered on time and within budget.

“Dubai Duty Free established a Train the Trainer program and anointed a User Acceptance Team to ensure a smooth roll out across the enterprise,” Ramesh Cidambi said.

Ramesh Cidambi said setting up an Oracle Customer Management Office for better turnaround time on Service Requests has helped in timely resolution of priority issues.

“To deploy Oracle Retail Release 16 in rapid time reflects the pace at which technology disruption is changing the ways people shop and is an incredible achievement by Dubai Duty Free and TCS,” said Ray Carlin, senior vice president and general manager, Oracle Retail.

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