Oracle on Wednesday said enterprises such as Jackson Hewitt., British Telecom, Intuit, ResortCom International and SaskTel tapped Oracle Customer Experience (CX) solution to grow their customer experience for better business results.
Exceptional customer experiences create the loyalty, advocacy, and repeat business that drives success. Customer experience (CX) remains a huge priority for global organizations to not only meet consumer demands, but also to increase revenue.
“We are currently in the age of the customer where the customer experience now reigns supreme, no matter how stellar a product or service may be,” said Ken Volpe, senior vice president Applications Development, Oracle.
Oracle’s customer experience solutions help enterprise to transform their existing operational systems and infrastructure into a differentiated customer experience across the customer lifecycle preventing revenue loss and increasing customer satisfaction.
Many companies are choosing Oracle CX to help them take their ever more important customer experience to the next level.
“By streamlining our customer operations on a single platform with Oracle, we’ve been able to achieve a 360 degree view of each customer. This level of visibility helps us deliver a consistent experience across every channel of interaction, ensuring our customers receive the exceptional service and support they demand,” said John Hill, CIO, Saskatchewan Telecom (SaskTel).
According to Oracle’s recent global survey of 1,300 senior-level executives, 97 percent of executives agree that delivering a great customer experience is critical to business advantage and results.
Respondents also estimated the average potential revenue loss for not offering a positive, consistent and brand-relevant customer experience throughout all customer touch points is 20 percent of annual revenue, the Oracle survey said.
In addition to Oracle’s CX product portfolio, Oracle also engages with its customers using customer experience journey mapping, a partnering approach ensuring Oracle’s CX solutions deliver exceptional experiences so organizations can acquire new customers, retain existing ones, and improve efficiency.