NICE today announced its agreement to acquire inContact, a provider of cloud contact center, in a deal valued at $940 million.
NICE, a provider of analytics-based customer service applications, says its supports more than 25,000 enterprises in more than 150 countries, including 80 of the Fortune 100 companies.
inContact, a provider of cloud contact center solutions, supports over 6 billion interactions per year for enterprises, government organizations and business process outsourcers (BPOs).
The combination of NICE’s WFO and Analytics solutions with inContact’s contact center offerings allows organizations to benefit from customer service applications as they transition to the cloud.
Barak Eilam, CEO of NICE, said: “This integration is at the core of our strategy for the transformation of the legacy contact center into the era of the Experience Center.”
This combination of contact center applications and platform also enables the transformation of the contact center to the Experience Center. The Experience Center connects customer, employee and omni-channel, using analytics to drive personalization and smart action in real time, said NICE in a statement issued on Wednesday.
NICE and inContact will offer a range of solutions for the Contact Center as a Service (CCaaS) industry that is substantially larger than NICE’s current addressable market.
NICE will acquire inContact for $14 per share in cash. NICE plans to finance the acquisition with cash on hand as well as debt of up to $475 million.
