NCR solution helps Major Marine Tours to offer better customer experience

NCR Retail

Major Marine Tours installed NCR’s tablet point-of-sale (POS) system to help its guests to pay for onboard snacks and drinks.

Each day, employees of the Alaska-based company use NCR Silver to efficiently process hundreds of concession sales during its glacier and wildlife tours.

Operating in remote areas like Prince William Sound and the Kenai Peninsula, the Major Marine Tour team stays up and running using NCR Silver, processing payments even when offline.

Before adopting NCR Silver, the company manually processed payments using credit card slides, which caused long lines at check out and ultimately decreased sales.

“I’m really thankful for the availability of customer support,” said Adam Gottschalk, office manager at Major Marine Tours. “Operating a business in the Alaska time zone can be tricky, and it’s great knowing we can receive help whenever we need it.”

The solution is ideal for small businesses that do not always have a reliable internet connection.

“NCR Silver makes businesses run better, even in the most isolated locations,” said Chris Poelma, president and general manager, NCR Small Business. “Through our functional, easy-to-use platform, we support organizations of varying sizes, from mom and pop locations to multi-unit franchises.”