Austrian supermarket chain MERKUR will deploy 100 NCR self-checkout solutions with associated NCR self-checkout software in about 45 stores in the course of 2016.
MERKUR, which is part of the German REWE Group, is the first supermarket chain in Austria to implement a full-scale self-checkout strategy
“As innovative Austrian grocer we continuously expand our services to deliver a pleasant shopping experience for our customers,” said Manfred Denner, member of the MERKUR executive board.
“The acceptance of the systems has been very good. 40 percent of customers in our flagship store in Vienna are using the self-checkouts. We now want to offer this flexibility to customers in further stores,” Denner added.
In connection with the deployment, NCR customized the software of its self-checkouts to the specific requirements of MERKUR and adapted the user interface to reflect the company’s branding.
NCR has included its RealScan 79 Bi-optic Imager to identify products in MERKUR store as well as being able to scan 1D, 2D and mobile bar codes from six different angles.
NCR said careful and accurate planning prior to the actual deployment provided a smooth integration of NCR self-checkouts with MERKUR’s existing point-of-sale infrastructure.
Employees have been able to familiarize themselves with the new self-checkouts during training sessions that continue to contribute to the success and effective roll out of the technology.
MERKUR looks forward to continuing to reduce the amount of time spent in queues and expects their customers to embrace the new technology as they did in the initial deployment.
In January, NCR has expanded self-checkout solutions with FastLane SelfServ Checkout Release 6.
The new offering features a sleek, contemporary design, advanced currency recycling capabilities and an integrated convertible option that makes it easy to switch from self-checkout to cashier-assisted mode when peak throughput is required.