NCR helps Italian retailer Unicoop to improve customer experience

NCR office

NCR announced that Unicoop Firenze has launched a new service to its customers using the NCR mobile shopper app and NCR omnichannel platform.

Unicoop Firenze is one of the largest cooperative retailers (coop) in Italy. Unicoop Mobile Shopper enables customers to scan items in their shopping baskets with their smartphone and check-out the whole basket through their app at the point-of-sale (POS) or self-checkout.

With 104 stores in Tuscany and 12 stores in the capital city of Rome, Unicoop Firenze employs approximately 8,500 people and operates 12 convenience stores, 63 mini markets, 29 supermarkets and hypermarkets.

To improve customer experience and increase the efficiency of store operations, Unicoop introduced a new smartphone-based application that integrates a broad range of in-store, loyalty and digital services and speeds up the checkout process.

Riccardo Rapi, CIO at Unicoop Firenze said: “Unicoop Firenze traditionally focuses on new solutions for its sales network which includes self-service solutions that are used widely since 1998. Our re-engineered self-service approach now has been extended to the use of NCR shopping app. Moreover it makes new services available for our members anytime and anywhere thereby supporting their needs before, during and after purchasing.”

Arya MM

[email protected]

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