Mindful Chef has selected the Vonage Contact Center to better serve its rapidly growing customers.
The UK-based company selected the Vonage Contact Center to help manage its increase in enquiries and enhance engagement with customers, driving a better overall experience.
“Vonage has provided us with a flexible and scalable cloud communications platform that my customer service agents can use from home, which will enable the team to deliver great customer experiences now and through our future growth,” Siobhan Taylor, head of Customer Service at Mindful Chef.
Mindful Chef, which more than 123,000 customers, delivers pre-portioned ingredients and fresh meat, fish and produce sourced from British farms. Mindful Chef enables customers to cook nutritious meals in under 30 minutes with a weekly recipe booklet.
The company reported a 452 percent increase in customers since the end of March 2020 as the recipe box market saw demand amid the COVID-19 pandemic.