Microsoft to release its next service update for Microsoft Dynamics CRM Online next month

Infotech Lead India: Microsoft will release its next service update for Microsoft Dynamics CRM Online next month.

Microsoft Dynamics CRM business clocked double-digit revenue growth in the last quarter and closed the gap on its 3 millionth seat.

Microsoft is trying to move away from the traditional data-centric approach with this service update.

The Microsoft Dynamics CRM Online service update will add new experiences that simply and visually guide users through their business processes.

“This release, the first in a planned set of rapid innovation, puts us in a position to redefine user experiences for business professionals,” said Bob Stutz, corporate vice president, Microsoft Dynamics CRM.

New application capabilities in this service update include pre-defined best-practice sales and service business process definitions; connection to Yammer and Skype; embedded Bing maps; Microsoft Office 2013 compatibility; and cross-browser support enabling new levels of communications and collaboration for customers.

“Microsoft Dynamics CRM business in India is growing, and the upcoming CRM online update will bring customers reimagined user experience that simply and visually guides users through their business processes,” said Samik Roy, director and business head, Microsoft Dynamics (Applications) Business.

Microsoft is seeing a lot of interest, update and usage of our CRM from customers and prospects from industries like Public Sector, Retail, Healthcare, Banking, Insurance, Automotive, Pharma and Manufacturing.

The upcoming service update for Dynamics CRM will offer productivity for businesses enabling sales, customer service and marketing professional to work from almost anywhere and everywhere.

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