Microsoft Dynamics CRM new features

The new version of Microsoft Dynamics CRM will come with several new features for enterprise CIOs.

Microsoft Dynamics CRM’s next version that will be available in the fall of 2013 will aid enterprises to enhance engagement with their customers.

The IT major promises that sales, marketing and customer care professionals will benefit from the new version

Enterprises can enjoy both — online as Microsoft Dynamics CRM Online Fall ’13 and on-premises as Microsoft Dynamics CRM 2013.

The main advantage to enterprise employees is that they can access their information on a variety of devices.

Microsoft says contextual information helps people have deeper insights into customers and their needs.

Microsoft Dynamics CRM also offers enhanced social collaboration capabilities, so users can connect with the right people, and the right resources, at the right time.

“Customer-centricity is the key. We want businesses to think about how they can help their customers match the right solutions, engage on the right terms and nurture their customers to ensure that every engagement they have with them is productive and enriching,” said Samik Roy, director and business head, Microsoft Dynamics (Applications) Business.

The latest Microsoft Dynamics CRM will help sales teams to move from lead to close faster.

New mobile client applications on iPad and Windows 8 tablets will be one of the features of Microsoft Dynamics CRM.

Microsoft plans to offer new touch-optimized mobile experiences for Windows Phone 8, iPhone and Android phones, extending user access to CRM information on their devices.

People can collaborate and share customer knowledge through Yammer within the CRM solution.


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