Microsoft has acquired FieldOne Systems LLC to offer field service management solutions which allow organizations to manage and deliver service to their customers in the field.
Microsoft did not share financial details.
FieldOne adds customer service capabilities including chat, knowledge management and self service functionality from Parature. Microsoft acquired Parature in January last year.
The company said FieldOne is built on Microsoft technology and offered as a cloud service to customers.
FieldOne was built from the ground up to leverage Dynamics CRM.
The company will also deliver true systems of intelligence, enhance current offerings with predictive learning and analytics to deliver customer engagement solution.
Additionally, companies can tap the potential of predictive service while bringing together combination of FieldOne, Azure IoT and Cortana Analytics.
Shilpa Khatri
editor@infotechlead.com
