Maxcom Telecommunications has selected the SAP ERP application and solutions from the SAP Cloud portfolio to enhance operational flexibility and support a process of internal reengineering.
Maxcom plans to revamp its internal business processes with the help of a new integrated and comprehensive technology platform from SAP.
The transformation will support more efficient operational practices and helps facilitate a strong trajectory of growth for the telecommunications company, which serves micro, small and midsize businesses and residential customers in the Mexican territory.
Maxcom says its strategy is supported by a reengineering of internal processes to enable greater operational flexibility and efficiency to solidify the company’s competitive positioning in the industry.
SAP software will empower Maxcom to seamlessly rearrange its offerings, refine its business model and target a new set of customers with unique telecommunications needs.
Enrique Ibarra, CEO, Maxcom, said: “A well-integrated modern platform will allow us to do our job with high operational efficiency, providing an opportunity to also improve our position in the marketplace.”
Maxcom will restructure its information systems to be tightly integrated into daily business processes in accordance with best practices in the industry. The integration of the SAP software will help Maxcom increase flexibility and allow data to flow across business units, without being delayed by organizational boundaries.
Maxcom will update its currently deployed version of SAP ERP and will install a range of additional SAP solutions to achieve a broad spectrum of automation and efficiency across a wide variety of business units. These include SAP Customer Relationship Management (SAP CRM) application, SAP Convergent Mediation application by DigitalRoute, SAP Billing and Revenue Innovation Management solution and solutions for talent and corporate communications management.
Its primary focus is on adopting the new technology solutions to increase business intelligence (BI) and provide an immediate advantage over competitors. For example, Maxcom’s pricing and invoicing system is planned to empower the company to more rapidly convert ideas into new commercial products ready for market in a short time.