Utilities and energy and water suppliers are in the process of making investment in IT solutions and services to drive positive customer experiences.
IDC Energy Insights’ 2024 Worldwide Utilities Consumer Survey revealed that they are finally in the clear of negative customer satisfaction scores/Net Promoter Scores (scoring 1).
Over the past years, many companies, especially in competitive energy markets, implemented solutions and tools and redesigned processes to better support and engage their customers, to reduce cost-to-serve, and to tap into new business models.
Here is a list of leading IT players in the energy market, based on IDC Energy Insights’ research on utilities customer operations:
Leaders
Accenture
Capgemini
CGI
Deloitte
EY (Ernst & Young)
Infosys
Tata Consultancy Services (TCS)
Wipro
Major Players
Cognizant
HCL Technologies
IBM
LTIMindtree
Minsait (an Indra company)
PwC (PricewaterhouseCoopers)
Tech Mahindra
WNS
IDC has evaluated these IT service companies for their capabilities and strategies in supporting utilities and energy / water retailers globally, with a focus on customer operations, customer experience, and engagement strategies amid the ongoing energy transition.
