Research firm IDC has identified Accenture, Hitachi Solutions, Infosys, and KPMG as Leaders in the Microsoft Implementation Services market in the Asia Pacific.
IDC has evaluated these Microsoft Dynamics 365 implementation service providers on their current ability to support customers with end-to-end implementation services, and how well placed they are to grow the adoption of Microsoft Dynamics solutions with their sound growth strategy in Asia Pacific.
IDC said Major Players in the Microsoft Dynamics 365 implementation service market are (in alphabetical order) DXC Technology, HCL Technologies, PwC, and Sonata Software. The report mentions Intergen in the vendors to watch out section.
Microsoft Cloud and Business Applications stack provides the technology scaffolding for its customers to drive digital transformation (DX) initiatives.
Microsoft’s Dynamics 365 aims to reimagine customer business functions including marketing, sales, customer support, finance, and supply chain for an artificial intelligence (AI)–first and collaboration-first world.
Microsoft Dynamics 365 has tremendous adoption among customers, driven primarily by the need to reinvent customer experience and core business operations.
“Microsoft over the years has doubled down on its efforts to attach customer success along with scaling the adoption of its business application solutions and leverages its growing partner ecosystem to enable transformative outcomes for customers,” says Rijo George Thomas, Senior Market Analyst for Software and Services research at IDC Asia Pacific, in the research report.
Microsoft’s IT service providers help enterprise customers cut the complexity in implementing its solutions by creating comprehensive road maps for implementation, providing local talent for support, managing the internal and external stakeholder experience, reducing risks, and ensuring the cost of implementation stays within the budget and timeline.
Customers upgrading to Microsoft Dynamics 365 solutions find the SP’s expertise in conducting cloud readiness assessments, enabling change management, agile implementation methodologies, and innovation focus extremely critical in maximizing the value from their Microsoft Dynamics 365 investments.
Enterprises looking for competent Microsoft implementation services partner needs to look beyond traditional service delivery KPIs for service provider selection to include the technology vendor’s change management expertise, tools and frameworks to enable faster time to value, alignment to the organizations top business priorities, industry expertise, and partnership maturity with the Microsoft.
This report is a result of a detailed vendor assessment across 24 different elements across a range of criteria – with information gathered from vendor responses to IDC’s request for information (RFI) questionnaire, vendor briefings and sharing sessions, customer references, and IDC’s internal research.
This study provides guidance for enterprise buyers in Asia Pacific planning to embark on a Microsoft Dynamics 365 implementation journey, and identifies the key elements of differentiation brought by eight Microsoft Dynamics 365 implementation service providers that maximizes the value of customer’s investments.
