Korean Airlines renews support agreement with Rimini Street

Korean Airlines has renewed its support agreement with Rimini Street to cover the airlines’ entire Oracle enterprise software portfolio.
Rimini Street for CIOsKorean Airlines originally switched from vendor support to Rimini Street Support for its Oracle Siebel software in 2019. Korean Air now elected to consolidate support for its remaining Oracle software portfolio, including Oracle E-Business Suite, Fusion Middleware and Database, with Rimini Street.

By switching to Rimini Street Support, Korean Air will slash its Oracle software maintenance costs, enjoy more responsive and efficient support, maximize the investments made in its Oracle enterprise software and redeploy its liberated resources to strategic business and infrastructure initiatives.

Rimini Street has been providing its support services for Oracle Siebel CRM to Korean Air for nearly two years. In April 2021, the airline migrated its Siebel production servers to Amazon Web Services and extended its agreement with Rimini Street to provide support for their AWS-hosted environment as the company had come to rely on for their internally deployed software.

Korean Air’s IT team had concerns about with the cost / low-efficiency dynamic that it was experiencing with Oracle’s maintenance and support. The IT team found that the ERP vendor’s issue-response rates were lagging behind expectations. Hence, the IT team decided to move the rest of its Oracle enterprise software — now hosted on AWS in the cloud — to Rimini Street.

“The cost of maintaining the rest of our Oracle software and databases still accounted for a large portion of our IT budget,” said Seongyeon Park, ERP team leader in Korean Air’s IT department. “With Rimini Street’s response and proactive problem-solving approach, we have a more agile partner supporting the stable operation of our mission-critical enterprise software in the cloud.”

Korean Air is assigned a Primary Support Engineer with an average of 20 years’ experience in the client’s enterprise software and backed by a team of functional and technical engineers. Clients also benefit from Rimini Street’s award-winning service level agreements with 10-minute response times for critical Priority 1 cases and 15-minute response times for Priority 2 issues.

“Our clients can rest easy with the assurance that their mission-critical enterprise software systems are taken care of so that they can focus their investments and resources on more strategic projects for the business,” said Hyungwook “Kevin” Kim, group vice president and regional general manager, Korea, Rimini Street.