ITC Infotech selects LogMeIn Bold360 and Rescue products

LogMeIn announced that ITC Infotech has selected LogMeIn’s Bold360 and Rescue products for its Digital Workplace Center of Excellence (COE).
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ITC Infotech provides IT solutions and services focused on Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality industries.

The Digital Workplace COE by ITC Infotech will leverage LogMein’s Bold360 and Rescue products. The COE will run proof of concepts (POCs), an automated end user IT service desk and other digital workplace solutions for ITC Infotech’s global clients.

The COE will incubate solutions to enhance efficiencies across ITC Infotech’s internal departments & processes including HR, finance, projects, admin and travel – to enhance interactions for ITC Infotech’s 8700+ global employees with their service teams.

ITC Infotech’s Digital Workplace solution uses automation to enhance end user experience and LogMeIn’s technology stacks will help drive adoption of new ways of working within well-defined processes.

Rahul Sharma, managing director, India & SAARC, LogMeIn, said: “With our AI-enabled chatbot software like Bold 360 and our remote infrastructure support products that include Rescue and Rescue Lens, LogMeIn has delivered solutions that create user experiences providing highest level of dependability.”

Prasad Natu, senior vice president and head – CIO 360, ITC Infotech, said: “This partnership will strengthen our Digital Workplace COE, which uses extensive automation to enhance the end user experience.”