Infosys Wins Tech Deal from smart Europe GmbH to Transform Direct-to-Customer Business Model

Infosys, a global leader in technology and consulting services, has inked a five-year technology deal with the renowned automotive brand, smart Europe GmbH.
Infosys for technology outsourcingThe partnership is set to revolutionize smart Europe’s Direct-to-Customer (D2C) business model in Europe, bringing forth enhanced customer experiences, data-driven personalization, and improved customer engagement. Infosys did not reveal the size of the technology deal.

Infosys will play a pivotal role in reshaping the online electric vehicle (EV) buying experience for smart Europe customers. Leveraging advanced Machine Learning (ML) models, Infosys aims to accurately forecast sales and after-sales demand, ensuring a seamless and efficient experience for customers.

As part of this transformation, Infosys will facilitate the integration and consolidation of automotive sales and e-commerce processes and systems, streamlining operations and enhancing customer interactions.

The company will assist smart Europe GmbH in the efficient sale of electric vehicles across 15 European countries using a direct-to-customer sales approach. This approach will encompass various stages, including lead generation, prospect conversion, sales, and after-sales channels, all managed with end-to-end ownership and accountability.

Dirk Adelmann, Chief Executive Officer of smart Europe GmbH, expressed his optimism about this collaboration, stating, “Infosys’ strong leadership commitment backed by its ability to drive end-to-end application development and maintenance with efficiency and effectiveness will help us boost our operational performance and user experience.”

Jasmeet Singh, EVP and Global Head of Manufacturing at Infosys, affirmed the company’s dedication to delivering innovative customer experiences. He stated, “Infosys has demonstrated a steadfast commitment to powering innovation-driven customer experiences across touchpoints through our automotive and mobility offerings.”

This partnership reflects the growing demand for technology-driven solutions in the automotive industry and highlights Infosys’ continued efforts to be at the forefront of this transformation. It is expected to not only reshape the D2C model but also contribute to an improved and efficient EV purchase journey for customers across Europe.

With this collaboration, Infosys and smart Europe GmbH are poised to set new standards in the European automotive market, providing a blueprint for other industry players to enhance their operations and customer experiences.