Infosys, a provider of digital solutions and consulting services, has propelled Spotlight Retail Group to unprecedented customer growth with its groundbreaking omnichannel digital fulfillment and advanced analytics platform.
Leveraging Infosys’ AI-driven offering, Infosys Topaz, Spotlight Retail Group, a major player in Australia’s retail landscape, has successfully curated hyper-personalized online shopping experiences. The result is a staggering 113 percent surge in customer base and a remarkable 93 percent uptick in transactions within a span of just 12 months.
This digital commerce platform boasts scalability on demand, proving instrumental in accommodating the significant upsurge in transaction volumes among customers.
At its core lies the integration of advanced analytics capabilities powered by Infosys Topaz, elevating the online shopping journey for Spotlight Retail Group’s clientele. With profound insights into customer behavior, this flexible digital commerce platform facilitates tailor-made customer journeys and introduces innovative services like Click and Collect and Made-to-Measure for online shoppers.
Moreover, the platform has empowered Spotlight Retail Group to master inventory management, substantially reduce instances of order cancellations due to inadequate stock, and expedite order fulfillment, thereby significantly amplifying customer satisfaction levels.
Tal Lall, Group General Manager, Digital and Omnichannel, Spotlight Retail Group, expressed, “At Spotlight Retail Group, optimizing customer experiences is a paramount competitive strategy. Our increased investment in personalization, integral to the digital commerce platform developed with Infosys Topaz, has provided invaluable insights into customer behaviors while ensuring scalability to meet their evolving demands and accommodate new brands. Collaborating with Infosys has been pivotal in this transformative journey.”
Karmesh Vaswani, Executive Vice President and Global Head, Consumer, Retail & Logistics, Infosys, remarked, “Witnessing the remarkable customer and business outcomes catalyzed by the digital commerce platform we engineered for Spotlight Retail Group is truly exhilarating. The profound insights into consumer behavior and inventory management provided to the Spotlight team underscore the potency of Infosys Topaz in empowering enterprises to embrace AI-driven readiness.”
Spotlight Retail Group (SRG), a privately held Australian entity worth over $2.5 billion, oversees and manages an array of retail businesses including Spotlight, Anaconda, and Harris Scarfe stores, amongst others.