Indiana University benefits from BMC FootPrints ITSM solution

Infotech Lead America: Indiana University has selected BMC FootPrints IT service management (ITSM) solution from BMC Software.The ITSM solution is used to create a dashboard which enables the IT organization to transform data into information. This information is then converted into knowledge which helps the University drive its decisions.

The dashboard provides high-level information with granular detail on demand. Along with information from the BMC FootPrints solution, other data sources were used to create the intuitive dashboard. Among other functions, BMC software helps the University simplify resource allocation to support the IT needs of its learning community.

Using the BMC FootPrints solution helps Indiana University achieve higher efficiency through greater productivity in lower volume time frames, increased ability to intelligently prioritize resources, increased ability to quantify the value of high-profile IT initiatives and successful preparation for a 60 to 70 percent increase in contact volume.

“Our dashboard leverages great tools such as BMC’s FootPrints solution,” said Cathy O’Bryan, director of client support at Indiana University. “We can tell how to staff to meet demand by looking at historical data, and we can catch trends quickly enough to be able to adjust and align our resources.”

BMC helps customers cut costs, reduce risk and achieve business objectives with its wide spectrum of IT management solutions, including Service Management and Cloud Management offerings.

Last year BMC unveiled the BMC Control-M Workload Automation version 8 solution which delivers new features and functionality that empower both business and IT teams to more easily automate and manage all business processes from a single point of control.

Globally, IT organizations ranging from small and mid-market to the Global 100 use BMC Software to manage their business services and applications across distributed, mainframe, virtual and cloud environments.

BMC Software clocked 6 percent growth in third quarter revenue to $580 million.

The company’s cloud-related license bookings increased 44 percent year-over-year. SaaS business grew to approximately 550 active customers; both SaaS customers and revenue more than doubled year-over-year.

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