HP announced the availability of HP Digital Customer Experience services for Oracle that help companies plan, build and manage customer experience business solutions.
HP Digital Customer Experience for Oracle combines HP’s services with Oracle’s customer experience software, offering a set of new services that help enterprises integrate new systems into an existing landscape.
HP promises agile delivery, continuous integration, system testing, identity management integration, security, governance and reporting framework, operations and maintenance.
The service offers customers a rich and personalized experience when interacting with a company via its store, website, app and social networks. It helps enterprises improve their digital, online and mobile skills and modernize their legacy IT systems and bridge the divide between the business and IT to fully address these expectations.
The solution converges the capabilities of cloud, security, big data and mobility helping better connect customers, citizens, communities, partners and suppliers, HP claims. It incorporates IT-driven solutions with systems that are led by business drivers and innovation.
“Consumers increasingly associate their digital experience with a company’s overall brand and reputation, making it even more important to exceed their service expectations and rise above the competition,” said Marshal Correia, vice president and general manager, Enterprise Services, HP India.
“Our services coupled with Oracle’s software enable enterprises to deploy cross-channel solutions that can help companies drive repeat business, customer retention and advocacy,” Correia added.